Description

Job Purpose:

The Manager of Artist Care interfaces with artist agents and managers and oversees the needs of Classical and Popular guest artists and guest conductors before, during, and following their visits, providing them with the highest standard of care.

Across all responsibilities, the Manager of Artist Care will work in close collaboration with Artistic Planning, Orchestra Operations (including the Music Library & Orchestra Personnel), Learning & Engagement (L&E), Marketing, Hall Management, Finance, and Technology departments.

Essential Duties and Responsibilities:

Artist Care

• Cover Artistic Duty for Classical and Popular concerts and events as assigned.
• Manage schedules, travel and hotel accommodations, ground transportation, and care for artists as assigned.
• Create, maintain, and disseminate guest artist itineraries.
• Manage stage reservations, rehearsal, and dressing room space for guest artists.
• Act as first point of contact for visiting artists during their engagements.
• Provide on-demand hospitality during rehearsals and concerts to guest artists and be sympathetic and attentive to their individual needs.
• In coordination with Artistic Planning team, communicate backstage hospitality needs to ensure a smooth transition between productions.
• Facilitate the preparation of artist visa applications as needed.
• Manage organization-wide communication of artists and conductor activities.
• Participate in, and contribute to, artistic, production, and inter-departmental meetings as required.

Contracts and Financials

• Assist in the execution of guest artist contracts.
• As needed, create, administer, and process letters of agreement for guest artists and special projects.
• Share contract and rider details with all relevant departments and stakeholders (Operations, Library, Personnel, Marketing, Hall Management, Finance, etc.) to ensure their fulfillment.
• Assist in the tracking of artist budgets and monitor spending against forecasts and budgets for using Financial Edge software.
• Review and ensure fulfillment of contractual obligations to guest artists and productions, including processing payments and reimbursements.

Marketing

• Collaborate with the Marketing and Communications Department to acquire or generate artist content for web and social media.
• In collaboration with the Artistic Planning team, participate in proofreading process of monthly program book copy and other publications.
• In collaboration with the Director of Communications, help facilitate requests for interviews/appearances of guest artists and arrange for logistical support for these events.

Required Education, Experience and Abilities:

• Bachelor’s Degree in related field.
• At least five years of experience in performing arts operations or programming, or equivalent combination of education and/or training and experience.
• Familiarity with orchestral music, including instrumentation and arrangements.
• Ability to work flexible hours, particularly weekends and evenings.
• Highly self-motivated and able to prioritize multiple projects with a high level of energy.
• Ability to work independently but also as a member of a team.
• Ability to meet deadlines and perform well under pressure.
• Proficiency in MS Word, Excel, PowerPoint, and desktop publishing.
• Excellent written and verbal communication skills, clear and concise writing skills and attention to detail.

Preferred Education, Experience and Abilities:

• Knowledge of orchestral repertoire.
• Strong background in instrumental music.
• Proficiency in OPAS database, Financial Edge, and Tessitura is a plus.

 Physical Requirements:

• Ability to work on a computer for extended periods of time.
• Ability to operate related equipment, i.e., computer, copier, scanner.

Compensation and Location:

This is a full-time position with an annual salary range between $47,000 - $53,000 depending upon experience. We also offer a comprehensive benefits package which includes paid holidays, paid time off, employer paid health benefits, as well as retirement savings options with an employer match. Heinz Hall in downtown Pittsburgh is the work location for this position. The PSO supports a flexible, hybrid work environment, which currently includes three days per week in-person work, including work on weekends and evenings during PSO and Heinz Hall concerts or events. 

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. 

The PSI recognizes that an individual with a disability may require a job modification/accommodation to enable them to successfully perform a job function.  Consideration will be given to such requests. Such requests should be directed to Human Resources.